NOTICE TO EUROPEAN CUSTOMERS:

Due to changes in European shipping regulations, European customers with orders over €150 may now be faced with:

- Customs Duties, Formal Clearance, or Customs Clearance Fees.

Please check the specific shipping rules for your country of residence before placing any orders, as we have no control over any extra fees that may be added during shipping.

Thanks to everyone for the continued support.

HF

Returns:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To complete your return, we require a receipt or proof of purchase. Downloadable products are exempt.

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within five working days.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at highfocusorders@gmail.com.

Sale items (if applicable):

Only regular priced items may be refunded, sale items cannot be refunded.

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at highfocusorders@gmail.com and post your item to: 104 Trafalgar Street, Brighton, BN1 4ER, UK

Shipping:

To return your product, you should clearly label and mail your product to: 

104 Trafalgar Street
Brighton
BN1 4ER
UK

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.